UK online distance selling rules apply, except for custom-made (made to measure) orders which are exempt. Please note that we will be unable to refund custom-made orders due to the bespoke nature of the work that are tailored to your individual requirements.
If the products have been received or dispatched to you, the goods should not be unpacked on arrival and very important must be returned in their original packaging securely with sufficient protection to avoid damage in transit.
If the returned goods show evidence of damage from misuse, improper handling, or insufficient packaging, it will not be eligible for a refund.
All returned goods must be in original condition and not altered in any way. The product must not have been installed. You will be responsible if they are lost, damaged, or destroyed whilst they are in your possession as ownership of the goods.
All items being returned must be pre-arranged, either organised to be returned by yourself using a reputable carrier to minimise the risk of damage, or by us (for an express collection charge). If returned using a delivery company other than ours, you will be liable for any damages until the item is confirmed as delivered to us.
If you have difficulty returning large or heavy items, please contact us at firstname.lastname@example.org and we can offer to collect the items. Our customer service department will quote you a cost for collection based on your product and location.
The goods must be returned to us within 14 days of receipt (date of delivery) by you and we reserve the right to check on arrival back at our premise that there is no damage or missing parts.
Contact us for returns address. Please include your original order details with your returned goods.
In the event of your purchase arriving faulty or damaged, you must report this to us within 48 hours of the delivery being signed for. We strongly suggest that you inspect the goods as best possible before signing for the item. If your goods are defective, we must receive photographic evidence by email.